UK Web Host Accidentally Wipes Some Customers’ Servers

BBC News:

Web hosting firm 123-reg has accidentally deleted an unspecified number of its customers’ websites.

The company, which hosts 1.7m sites in the UK, said an error made during maintenance “effectively deleted” what was on some of its servers.

“We can conclude that the issues faced have resulted in some data loss for some customers,” the firm admitted.

It has started a “recovery process”, but said customers with their own data backup to rebuild their own websites.

The web host, which has 800,000 customers in the UK, would not say how many websites had been deleted but said it was a “small proportion”.

According to the 123-reg status page, this “routine maintenance” appears to have affected an unknown number of their VPS users.

The damage goes far beyond lost data, and affected 123-reg users are losing business every minute their websites are down. If I were a 123-reg user that wasn’t affected by this, or I had a full backup, I’d have immediately lost all confidence in their ability to manage their infrastructure and protect their users.

And this isn’t just websites that are affected. Some of these users may be running mail servers, databases, or used for specific tasks that can no longer be performed until the server is resurrected.

If Digital Ocean ever accidentally wiped my VPS, I could easily be back up and running in about 15 minutes–but I’d switch to another hosting provider.

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